By Tim Louis, Long-Term Disability Lawyer, Vancouver
If you’re on long-term disability and you’ve caught yourself glancing at a parked car a little too long, you’re not overreacting. Feeling watched can be unnerving. I’ve sat with many clients who whisper about ordinary moments—getting the mail, buying groceries—because they worry a short clip could be used to say, “See? You’re fine.”
You deserve dignity while you heal. My job is to keep this human and clear. I’ll show you what insurers can and can’t do, and the simple steps that protect your privacy and your claim. No drama. No jargon. Just calm, practical guidance.
If you’re here because someone mentioned “surveillance,” or an adjuster hinted at a “home visit,” you’re not alone. Let’s slow this down, get the facts straight, and make a plan you can live with.
Insurers use surveillance as a credibility check—comparing short snapshots of your day to what’s written in the file. The problem is that a clip rarely shows pain, help from others, or the crash that follows.
Surveillance during an LTD claim is generally lawful in public places in BC, but not inside your home or other private spaces. If you think you’re being filmed, don’t confront anyone. Note the date, time, and location; keep living within your provider-advised limits; and save any insurer letters. If footage is later raised, you can request copies and respond in writing.
Surveillance around LTD claims sits inside BC’s privacy rules. In short: public places are fair game; private spaces are not. Your home is your refuge.
BC note: Our rules flow from PIPA (Personal Information Protection Act) and are overseen by OIPC BC. If something feels intrusive, say you’ll respond in writing and ask for the request to be put in writing. You’re entitled to a reasonable expectation of privacy in your home and other private spaces.
A smiling photo doesn’t show the crash that followed. Social posts capture good moments, not the hours you paid for later. Insurers know this—and still try to use posts as “gotcha” material. Canadian cases increasingly treat social content as evidence, and law firms (including Cuming & Gillespie LLP) have written about how posts can be misread in injury and disability matters. Context matters.
You don’t need to disappear from the internet—you just need your online life to reflect your real limits, not a highlight reel.
Short answer: no. You don’t have to invite an insurer or investigator into your home. If you’re uncomfortable, you can offer a neutral meeting place, a short phone/video call, or written questions with a reasonable deadline. Ask for the request in writing first—who’s attending, why, what topics, how long, and whether it will be recorded.
Your living space can be misread. A tidy kitchen can be spun as “fully functional.” A brief walk to the door can be framed as “no mobility limits.” You’re allowed to set boundaries that protect your privacy and keep the focus on your actual medical limits.
Do I have to let them in? No. Offer an alternative and ask for everything in writing.
Can I record? Ask for permission or take careful notes.
What if they show up unannounced? You can decline at the door and request a written appointment.
If you’ve received a home-visit or field-interview notice, let’s review it together and set clear, respectful boundaries before you respond.
Talk to Tim Louis & Company today
📞 (604) 732-7678
📧 timlouis@timlouislaw.com
🌐 www.timlouislaw.com
We’ll help you choose the safest option and keep your claim on steady ground.
A 20-second clip can’t show a full day. It doesn’t show the help you needed to get ready, the breaks you took, or the pain that hit you later. I’ve seen short videos turned into big claims about “ability.” Our job is to slow that down and put the whole story back on the page.
If an adjuster cites footage, take these steps (calm and in writing):
If you’ve been told “we have surveillance,” don’t panic and don’t argue on the phone. Send the short request above, then reach out and I’ll guide you step by step.
Start by living within the limits your care team has set and make a simple daily record. Two lines are enough. Write what you did and how you felt afterward, for example “Walked to mailbox for five minutes. Needed to rest for twenty minutes with increased pain.”
If you notice someone filming, do not confront them. Make a note of the date, time, and location, then continue your day within your medical limits. Your calm record will matter more than any brief clip.
Tidy your online presence so it matches real life. Set profiles to private, turn off location sharing and auto-tagging, and add dates or context to older photos if you keep them.
Save every letter and email from the insurer and try to keep your replies short and in writing. You can use a simple line such as “Please confirm in writing and I will respond by [date].”
Ask your doctor or therapist for short, plain-language notes that restate your functional limits. A sentence or two about standing time, lifting limits, or the need for breaks can put any video or social post back in proper context.
Can an insurer film me in public?
Sometimes. In BC, filming from public places can be lawful. They can’t film inside your home or other private spaces. If you notice filming, don’t confront anyone. Note the date, time, and location, then continue within your medical limits.
Do I have to allow a home visit?
No. You can decline and offer a short phone or video call or ask for written questions. Request the purpose, attendees, topics, and timing in writing before you agree to anything.
Can they use my Facebook or Instagram against me?
Public posts may be reviewed, but they often lack context. Keep accounts private, turn off location tags, and add dates or context to old photos so your online life reflects your real limits.
What should I do if an adjuster says they have video?
Ask for copies of all materials with dates and times, plus the investigator’s report or log. Add your context in writing—help received, duration, breaks, and the flare that followed—and ask your doctor for a short note restating functional limits.
Does surveillance mean my claim will be denied?
Not by itself. It’s one piece of evidence. Short clips can be misleading; we respond by grounding everything in your medical records, daily notes, and provider guidance.
How long will they watch me?
It varies. Surveillance is usually short bursts over a few days. Keep living within your provider-advised limits and documenting your reality. Consistency is your best protection.
Can I record calls with the insurer?
Take careful notes and confirm important points by email. If you plan to record, say so and get consent. Written follow-up is often the safest way to avoid misunderstanding.
Can they follow me into clinics or private places?
No. Your reasonable expectation of privacy applies in private spaces. If something feels intrusive, ask for the request in writing and seek advice before responding.
Should I delete old posts?
Deleting can raise questions. Better: set accounts to private, turn off tagging, and add date/context captions. Ask friends not to tag you without checking first.
What if the video shows me walking or lifting once?
A single moment doesn’t reflect your day. Request the footage and report, then explain duration, help required, and after-effects. Ask your doctor for a brief note confirming your restrictions.
Do I need to tell my doctor about surveillance?
Yes. Share any footage references or letters. Your provider’s clear, plain-language note about functional limits helps put clips in context.
Can surveillance lead to an IME?
Sometimes. If you receive an IME notice, call before you respond. We’ll review the letter, your policy, and your medical records, then prepare you with a simple plan.
Feeling watched is stressful. You deserve dignity while you heal, and you don’t have to handle this alone. If surveillance, a home-visit request, or an IME is on your mind, let’s look at it together and respond calmly, in writing, with your medical story front and centre.
Talk to Tim Louis & Company
📞 (604) 732-7678
📧 timlouis@timlouislaw.com
🌐 www.timlouislaw.com
Start here: /long-term-disability-lawyer-vancouver-bc/
OIPC BC — Guidelines for Overt Video Surveillance (Private Sector)
Clear, practical rules on when private-sector surveillance is acceptable in BC and how necessity must be balanced with privacy.
https://www.oipc.bc.ca/guidance-documents/1453
BC Laws — Personal Information Protection Act (PIPA)
The statute that governs how private organisations in BC may collect, use, and disclose personal information.
https://www.bclaws.gov.bc.ca/civix/document/id/complete/statreg/00_03063_01
OIPC BC — Guidance & Resources Hub
Index of the Commissioner’s guidance documents (surveillance, complaints, and more) for quick reference.
https://www.oipc.bc.ca/resources/guidance-documents/
BC Government — PIPA Guide (PDF)
Plain-language overview of your rights and how to raise concerns under PIPA.
https://www2.gov.bc.ca/assets/gov/business/business-management/protecting-personal-information/pipa-guide.pdf
OIPC BC — How to Make a Privacy Complaint
Steps to file a privacy complaint if surveillance or information handling seems offside.
https://www.oipc.bc.ca/for-the-public/how-do-i-make-a-complaint/
Tim Louis & Company — Vancouver Long-Term Disability Lawyer
Start here if you’ve had a denial, a home-visit request, or talk of surveillance. We’ll respond calmly and in writing.
https://timlouislaw.com/long-term-disability-lawyer-vancouver-bc/
Tim’s LTD Insights Hub
Human-first articles and checklists for people navigating disability claims in BC.
https://longtermdisabilityinsights.com/
Vancouver winter slip and fall claims Winter Slip and Fall in Vancouver: What Evidence Helps and What Deadlines Matter by Personal Injury Lawyer Tim Louis If you slipped on ice, snow, or slush in Vancouver, the two things that matter most are evidence and deadlines. Where you fell can change
“Chemo Brain” and Cognitive LTD Claims in BC: What Evidence Helps By Long-Term Disability Lawyer Tim Louis If your thinking still feels slower or less reliable after cancer treatment, you are not alone, and you are not imagining it. The key is documenting clear, work-related restrictions with medical support, not
A denied disability claim isn’t the end. It’s the beginning of your comeback.
By Tim Louis
Denied — But Not Defeated.
You did everything right.
You filled out the forms.
You submitted the medical records.
You told the truth.
And still, the letter came: Your long-term disability (LTD) claim has been denied.
That moment can feel like a wave of frustration, confusion, and even fear — especially when you’re already carrying the weight of a serious health condition. It’s not just a financial setback. It’s personal. It feels like no one is listening.
But here’s what we want you to know:
A denial is not the end of your claim.
In fact, many people across British Columbia go on to successfully appeal their LTD denials — and secure the benefits they’ve earned. It just takes the right approach, the right information, and the right support.
Whether your insurance company says your condition isn’t “disabling enough,” or they claim you haven’t provided enough “objective evidence,” we’ve helped people in the exact same situation turn things around.
In this guide, you’ll learn:
If your insurer has said “no,” this is your chance to say: Not yet.
Let’s take the next step together — and give your appeal the best possible chance of success.
If your long-term disability (LTD) claim has been denied, don’t navigate the appeal process alone. Our comprehensive PDF guide explains exactly what steps to take next — and how to protect your rights.
You’re Not Alone — And It’s Not Your Fault.
One of the most frustrating things about a denied LTD claim is how often it happens — even when people genuinely can’t work due to illness or injury.
In fact, studies suggest that as many as 60–70% of long-term disability claims are initially denied by insurers in Canada. That means it’s not just you — this is a widespread issue. And often, it has nothing to do with whether your condition is real.
Insurance companies are in the business of making money — not paying it out. The denial process is often driven by policies designed to reduce costs, even when the facts are on your side.
Here are some of the most common reasons insurers give for denying LTD claims:
At Tim Louis Law, we’ve seen every one of these tactics — and we know how to respond.
The good news is that a denial isn’t final. With the right steps, you may be able to overturn it.
In the next section, we’ll walk you through exactly what to do next — and how to start building an appeal that gives you the best chance of success.
Step by Step — Your Comeback Starts Here.
You’ve received a denial letter — and you’re ready to take action. That’s the first and most important step.
At Tim Louis Law, we want you to know this: you’re not powerless.
There’s a clear, proven process to appealing an LTD denial — and with the right approach, your chances of success go up dramatically.
Here’s how to start building an appeal that truly reflects the reality of your situation:
It might be painful to go through, but this document holds key information about why your claim was denied.
Look for:
We often find that denial letters are vague, confusing, or based on incomplete information. That’s something we know how to challenge.
This is where your appeal starts to take shape. You want to show, as clearly as possible, that your condition prevents you from working.
This might include:
If your illness is invisible — like fibromyalgia, chronic fatigue, or depression — this step is especially important. We’ll help you build the evidence insurers can’t ignore.
In most cases, you have strict timelines to file an appeal. In British Columbia, these may vary depending on your policy, but it’s not uncommon to have as little as 90 days from the denial date.
Don’t wait. The sooner you act, the more options you’ll have.
This step is where many successful appeals begin. When you have an experienced LTD lawyer on your side, everything changes:
And most importantly: you don’t have to carry the weight alone anymore.
When you’re sick, exhausted, and trying to focus on healing, the appeals process can feel like an impossible burden.
But you don’t have to go through it by yourself.
Let us help. Let us fight for you — with compassion, with experience, and with everything we’ve learned from 40+ years of standing up to insurance companies.
Once your appeal is submitted, the process begins — but it doesn’t mean you’re left in the dark. Here’s what typically happens next, and how our team supports you at every stage.
You Don’t Have to Do This Alone — And You Shouldn’t.
We’ve had so many clients come to us after trying to navigate their appeal on their own — overwhelmed by paperwork, confused by insurance jargon, and simply worn down.
And we always tell them the same thing: you’re not expected to be an expert in disability law. That’s our job.
An experienced long-term disability lawyer can change the entire course of your appeal. Here’s how:
✅ 1. We Know How Insurers Think
We’ve seen the patterns.
We’ve read the fine print.
We know the tactics — and we know how to respond.
Whether it’s a vague denial letter or an unfair demand for “objective proof,” we help cut through the fog and keep the focus where it belongs: on your right to fair benefits.
✅ 2. We Handle the Heavy Lifting
From gathering medical records to writing appeal letters to negotiating directly with your insurer — we take care of the details, so you can focus on your health.
No more back-and-forth emails. No more trying to decipher complicated policy language. We handle it.
✅ 3. We Build a Stronger, Clearer Case
Insurance companies respond to precision and persistence. We help:
✅ 4. We Advocate for the Full Benefits You Deserve
Some insurers offer a small settlement to make a case go away.
We look beyond that — aiming to secure all the benefits you’re owed, and the long-term support your condition requires.
We don’t rush.
We don’t back down.
And we don’t stop until we’ve explored every possible path forward.
Having a lawyer on your side isn’t just about the paperwork. It’s about feeling protected. It’s about knowing you’re not alone in this fight.
And for many of our clients, that peace of mind is just as valuable as the benefits we help them win.
Don’t Let These Mistakes Cost You Your Benefits.
When you’re dealing with the stress of a long-term disability and the frustration of a denied claim, it’s easy to feel overwhelmed. Unfortunately, that’s when people often make small mistakes that have big consequences.
We’ve seen these errors — and we want to help you avoid them.
Here are the most common LTD appeal mistakes we see in British Columbia, and how to stay clear of them:
❌ Missing Deadlines
LTD appeal deadlines can be as short as 60–90 days depending on your policy. If you miss that window, you may lose your right to appeal altogether.
What to do:
Act quickly. Contact a lawyer right away — even if you’re unsure you want to move forward. A simple consultation can protect your timeline.
❌ Not Understanding the Reason for Denial
Some people try to argue their case without fully reading the denial letter. But without knowing why you were denied, it’s hard to build an effective response.
What to do:
Read the letter carefully, or let a lawyer walk you through it. Sometimes, it’s not what they say — it’s what they leave out.
❌ Providing Incomplete or Generic Medical Evidence
Your doctor’s note might say you’re “not fit for work” — but that’s not always enough. Insurers want specifics. They may also challenge vague or outdated records.
What to do:
Work with your doctor (or legal team) to provide focused, detailed documentation — especially if your condition is invisible or fluctuating.
❌ Communicating Directly with the Insurance Company Without Legal Support
It’s natural to want to explain yourself. But the truth is, anything you say can be misunderstood — or even used against you later.
What to do:
Once you’re appealing, let a lawyer handle all communication. It’s not just about protecting you — it’s about controlling the narrative and strengthening your case.
❌ Assuming You Can’t Win
This is the most heartbreaking mistake of all: people give up before they’ve even begun. They believe the denial is final, or that no one will believe them.
What to do:
Remember — many people do win their appeals. And you may have a stronger case than you think.
From Denied to Approved — A Client’s Journey Back to Hope
When R.B. reached out to us, they were facing a daunting situation: their long-term disability (LTD) benefits had been terminated by Canada Life on grounds that seemed unclear and unjust. The sudden loss of support left them feeling overwhelmed and uncertain about the future.
At Tim Louis Law, we understand how devastating such denials can be, especially when you’re already coping with health challenges. We assured R.B. that they were not alone and that there were steps we could take together to challenge the decision.
We began by thoroughly reviewing the denial letter and gathering comprehensive medical evidence to support R.B.’s claim. Our team handled all communications with the insurer, ensuring that R.B. could focus on their health and well-being without the added stress of legal complexities.
Through persistent advocacy and a clear presentation of the facts, we were able to demonstrate the legitimacy of R.B.’s claim. The insurer reversed their decision, and R.B.’s benefits were reinstated, providing them with the financial support they needed to focus on recovery.
Reflecting on the experience, R.B. shared:
“Tim is great. I reached out regarding my LTD which was terminated by Canada Life on some pretty weird grounds. He helped me understand the next steps.”
— R.B., Google Review
Disclaimer: This story is based on a real client experience. Individual results may vary depending on the specifics of each case.
Title: “Download Your Free Guide: 7 Steps to Take After Your LTD Claim Is Denied in BC”
If your long-term disability claim has been denied, knowing what to do next can feel overwhelming. That’s why we’ve created a simple, actionable checklist to help you move forward — one clear step at a time.
This free resource is designed for people across British Columbia who are facing an LTD denial and want to give their appeal the strongest possible foundation.
📥 What’s Inside:
✅ How to read and respond to your denial letter
✅ What evidence to gather (and what to avoid)
✅ Deadlines that could make or break your case
✅ Common mistakes that delay or derail appeals
✅ When to speak to a lawyer — and why it helps
Whether you’re appealing on your own or thinking about working with legal support, this checklist can help you get started with confidence.
Download Now — No signup required.
👉 [Download the Checklist PDF]
Bonus Tip:
We recommend sharing this with your doctor or healthcare provider as well — it can help them better understand what’s at stake and how to support your claim
What You Need to Know After an LTD Denial in BC
If your long-term disability claim has been denied, it’s important to know this:
✅ You’re Not Alone — and It’s Not the End
Many LTD claims in British Columbia are denied at first. But with the right steps, they can be successfully appealed.
✅ Understand the Denial Letter
Your appeal starts with knowing why you were denied. The insurer’s reasons shape your next moves.
✅ Strong Medical Evidence Is Key
Vague or missing documentation is a common reason for denial. Detailed, focused reports can make all the difference.
✅ Act Fast — Deadlines Matter
You may have only 60–90 days to appeal. Waiting too long can limit your legal options.
✅ Legal Help Improves Your Chances
An LTD lawyer can handle the paperwork, talk to the insurer on your behalf, and build the strongest possible case.
✅ Avoid Common Mistakes
Don’t miss deadlines, submit incomplete files, or communicate directly with the insurer without guidance.
✅ Support Is Available
You don’t have to go through this alone. We’re here to listen, guide you, and fight for the benefits you deserve.
You Deserve More Than a Denial Letter.
Being denied long-term disability benefits is hard enough. Trying to fight the insurance company on your own? That’s not something you should have to face — especially when you’re already unwell.
At Tim Louis Law, we’ve spent over 40 years helping people just like you turn denials into approvals.
We know how the system works — and we’re here to make sure it works for you, not against you.
📞 Call: 604-732-7678
🕓 Office Hours: Monday to Friday, 9am–4:30pm
Or use our secure contact form here: [Free Consultation]
You’ve been through enough already.
Let’s take this next step together — and fight for the benefits you’ve earned.
LTD Appeals: Answers to the Questions You Might Be Afraid to Ask
More Support, More Answers — When You’re Ready
If you’re exploring your options after a denied LTD claim, these articles may help you feel more confident and informed.
The Silent Battle: Why LTD Claims for Invisible Illnesses Are Denied in BC
Learn how conditions like fibromyalgia, chronic fatigue, and mental health issues are often misunderstood by insurers — and how to fight back.
Long-Term Disability Appeals Lawyer in Vancouver
Explore our dedicated service page for LTD appeals. Understand how we advocate for you, step by step.
Probate Pitfalls in BC: 7 Mistakes That Could Delay Your Inheritance
Discover how legal missteps — even after death — can cost your family time, money, and peace of mind.
Legal Services in British Columbia – Tim Louis Law
A full overview of how we help clients in LTD, personal injury, employment law, estate litigation, and more.
🔁 This page is part of our Living Content System™ and reviewed regularly for accuracy and legal compliance.
🕒 Last reviewed: by Tim Louis, Long Term Disability Lawyer in Vancouver
Vancouver winter slip and fall claims Winter Slip and Fall in Vancouver: What Evidence Helps and What Deadlines Matter by Personal Injury Lawyer Tim Louis If you slipped on ice, snow, or slush in Vancouver, the two things that matter most are evidence and deadlines. Where you fell can change
“Chemo Brain” and Cognitive LTD Claims in BC: What Evidence Helps By Long-Term Disability Lawyer Tim Louis If your thinking still feels slower or less reliable after cancer treatment, you are not alone, and you are not imagining it. The key is documenting clear, work-related restrictions with medical support, not
Living with an invisible illness in British Columbia—like fibromyalgia, PTSD, or chronic fatigue—can be overwhelming, especially when your long-term disability (LTD) claim is denied. Many insurers wrongly dismiss these conditions due to a lack of visible proof. But under BC law, your rights matter. Tim Louis, a disability lawyer with 40+ years of experience, helps clients build strong claims with medical evidence, daily journals, and legal strategy. Whether you’re filing or appealing an LTD denial, this guide outlines key steps, legal protections, and why working with an experienced advocate can help you win the benefits you deserve.
By Tim Louis
Not every disability can be seen—and that’s often where the challenges begin.
If you live with a condition like fibromyalgia, depression, chronic fatigue syndrome, or PTSD, you already know how real and life-altering it can be. But because these conditions don’t show up on an X-ray or cast a visible shadow, they’re often misunderstood—not only by the public but, more importantly, by insurance companies.
In the world of long-term disability (LTD) claims, these are called “invisible illnesses.” They can affect every part of your life—your energy, your memory, your ability to concentrate or work—but they often get dismissed as “not serious enough” or “not medically proven.” That couldn’t be further from the truth.
Over the years, I’ve spoken with countless individuals in British Columbia who feel defeated—not only by their illness, but by a system that refuses to recognize it. Many clients come to me after their LTD claim has been denied, often with little explanation beyond a vague statement like “insufficient medical evidence.”
But here’s the reality: invisible illnesses are real—and so is your right to support. With the right legal strategy, you can challenge an unfair denial and get the benefits you’re entitled to.
In this blog, I’ll walk you through what you need to know before filing an LTD claim for an invisible illness in BC—including why these claims are denied, how the law protects you, and how to build a strong case that stands up to scrutiny.
If you’ve already applied for long-term disability and received a denial letter, you’re not alone. In fact, claims involving invisible illnesses are some of the most commonly denied in British Columbia.
Why? The truth is, insurers often look for objective, visible proof of disability—things like scans, blood tests, or physical injuries. When your condition doesn’t show up on a lab result, they may question whether you’re “really” disabled. This bias is not only unfair—it’s out of step with modern medical understanding.
✔ “Lack of objective medical evidence”
✔ “Condition not considered disabling under the policy”
✔ “Insufficient documentation of functional limitations”
✔ “Pre-existing condition exclusion”
✔ “You can still work in some capacity”
One client I worked with suffered from chronic fatigue syndrome (CFS). She had been employed full-time in a demanding administrative role but could no longer manage even basic tasks due to relentless exhaustion, pain, and cognitive fog. Despite years of medical appointments, testing, and specialist reports, her LTD claim was denied—twice.
What turned her case around wasn’t just more medical paperwork. It was a strategic legal approach—demonstrating how her symptoms affected her ability to function in daily life and at work and proving that the insurance company had not followed their own duty to fairly assess her claim.
It’s important to understand that insurance providers are not neutral. They are businesses—and denying claims saves them money. That’s why many invisible illness claims are denied not based on merit but based on systemic bias and financial incentive.
The good news? You don’t have to accept that denial. With the right legal advocacy and a personalized strategy, you can fight back—and win.
British Columbia law recognizes that disabilities come in many forms—not all of them visible. Whether you’re dealing with a chronic pain condition, a psychiatric illness, or a neurological disorder, your long-term disability claim deserves a fair, unbiased evaluation.
But fairness isn’t always what happens. That’s where knowing your legal rights—and having a strong advocate—can make all the difference.
In BC, most long-term disability claims fall under group insurance policies through an employer. These are governed by your insurance contract, but also shaped by broader legal principles:
✔ The BC Insurance Act requires insurers to act in good faith. They must assess your claim fairly and reasonably—not simply look for reasons to deny it.
✔ The Human Rights Code of British Columbia protects individuals from discrimination based on physical or mental disability, including depression, PTSD, and chronic illnesses.
✔ The common law duty of fairness means insurers can’t unreasonably demand proof that doesn’t exist—such as expecting MRI scans for fibromyalgia, which doesn’t show on imaging.
In my 40+ years of legal practice, I’ve helped many clients reverse unfair denials by showing how their insurer ignored clear medical evidence or misapplied the terms of the policy. Sometimes, all it takes is a letter from a disability lawyer to change the conversation. Other times, we go to court—and win.
If your illness prevents you from doing your job—or any job for which you are reasonably suited—you may qualify for LTD benefits. But proving that isn’t always straightforward, especially with invisible illnesses.
That’s why understanding the legal framework is just the first step. The next is knowing how to build your case.
Filing a long-term disability claim when you’re dealing with an invisible illness—like fibromyalgia, major depression, PTSD, or chronic fatigue—can feel like fighting an uphill battle. But with the right approach, you can give your claim the strength it needs to succeed.
At Tim Louis Law, we believe that what doesn’t show up on a scan still matters. And we know how to help you document it effectively.
Key Steps to Strengthen Your LTD Claim:
✔ Comprehensive Medical Evidence
Include detailed medical records, clinical notes, and letters from your family doctor and any specialists (e.g., psychiatrists, rheumatologists, neurologists). These letters should clearly explain how your condition affects your daily function—not just list diagnoses.
✔ Daily Function Journals
Keep a written or digital journal that tracks your symptoms, limitations, and how your condition impacts your ability to work or complete basic tasks. This firsthand account can offer powerful insight that medical charts often miss.
✔ Third-Party Statements
Ask your partner, co-workers, or close friends to write letters describing what they’ve witnessed. Their observations help paint a fuller picture of your limitations.
✔ Support from Therapists or Counsellors
Many invisible illnesses have psychological components. A letter from a licensed therapist, psychologist, or counsellor can be an essential part of your evidence.
✔ Don’t Go It Alone
Unfortunately, even strong claims are often denied on technicalities. That’s why it helps to speak to a disability lawyer before submitting—or appealing—a claim. At our firm, we help clients prepare claims with the goal of avoiding denial in the first place. And if you’ve already been denied, we’ll guide you through the appeal or legal action process step-by-step.
You don’t have to prove you’re “sick enough.” You just need to show how your condition makes you unable to work—and that starts with a strategy tailored to your situation.
When you’re struggling with an invisible illness, the last thing you need is to feel dismissed—by an insurance company or a lawyer. At Tim Louis Law, we understand that invisible conditions are just as real and life-altering as any visible injury.
For over 40 years, Tim Louis has been standing up to insurance providers who try to downplay or deny legitimate claims. He’s built a reputation across Vancouver and British Columbia for combining legal strength with empathy—because this isn’t just about policies and paperwork. It’s about your health, your future, and your peace of mind.
When you work with Tim, you’re not handed off to a junior associate or left waiting weeks for a callback. You speak with him directly—because that’s the level of care you deserve.
Whether your claim has been denied or you’re preparing to apply, Tim will help you navigate the system with clarity and confidence. His mission is simple: make sure you get the support you’re entitled to—without delay, without confusion, and without giving up.
“Mr. Tim Louis was on track when he said that appeals for disability tend to be unsuccessful on their own… With a legal career spanning 40 years, Tim knows how to deal with insurance companies and win. He handled my LTD appeal with precision and care. I’m so grateful I didn’t try to do it alone.”
— Kimberley L.
This is just one of many stories we’ve heard from clients across British Columbia who turned to us after feeling defeated by the system. We understand how frustrating it is to live with an invisible illness—and how discouraging it can be when your claim is dismissed.
With decades of experience behind us, we’ll guide you every step of the way. You don’t have to carry this alone.
Living with an invisible illness is difficult enough—fighting with your insurance company shouldn’t be part of the burden. That’s why we’ve created a collection of helpful resources tailored to long-term disability (LTD) claims in British Columbia. Whether you’re just starting the application process or dealing with a denied claim, these trusted articles can guide you forward.
Long-Term Disability Claims in British Columbia: Know Your Rights and Protect Your Interests
Understand the foundations of LTD in BC, including how to protect your legal rights and what insurance companies don’t want you to know.
Denied Long-Term Disability? Vancouver’s Trusted LTD Lawyer Can Help
Learn how Tim Louis helps clients across British Columbia appeal denied or terminated disability claims—with empathy, strategy, and experience.
Long-Term Disability Claims for Mental Health in Canada
Depression, anxiety, PTSD, and other mental health conditions are legitimate grounds for LTD. Discover how to build a strong claim.
Fibromyalgia and Long-Term Disability Claims
Tim Louis explains how to prove the disabling effects of fibromyalgia and chronic pain, especially when symptoms aren’t visible.
Chronic Pain and Disability Benefits: What You Need to Know
A detailed look at how chronic pain sufferers can access LTD—and how to fight back if your claim is minimized or denied.
Every situation is different, and every claim deserves individual attention. These articles are a great place to begin—because when you know your rights, you’re empowered to stand up for them.
✔ Invisible illnesses are legally recognized disabilities in BC. Conditions like fibromyalgia, PTSD, depression, and chronic fatigue syndrome can qualify for LTD benefits, even without visible symptoms.
✔ LTD claims for invisible illnesses are frequently denied. Insurance companies often reject them due to “lack of objective medical evidence” or outdated policy interpretations.
✔ You have rights under BC and Canadian law. The BC Insurance Act and Human Rights Code require insurers to act in good faith and treat physical and mental health conditions equally.
✔ Strong documentation is critical. Use detailed medical letters, daily symptom journals, third-party statements, and specialist reports to support your case.
✔ Legal support dramatically improves your chances. A disability lawyer like Tim Louis can help you build a winning claim or appeal an unfair denial—with clarity, strategy, and compassion.
Yes. In British Columbia, many people living with chronic fatigue, fibromyalgia, or depression are eligible for LTD benefits—even if their symptoms are not visible. Tim Louis & Company has decades of experience helping individuals like you get approved.
If you’re struggling with an invisible illness and facing challenges with your long-term disability claim, you don’t have to navigate this alone. Tim Louis has over 40 years of experience helping clients across Vancouver and British Columbia get the benefits they deserve—especially when their conditions are misunderstood or dismissed.
Whether your claim was denied, delayed, or you’re just starting the process, Tim is here to listen, explain your rights, and fight for your future with compassion and clarity.
📞 Call us today at (604) 732-7678 to schedule your free, no-obligation consultation, or
✉️ Email timlouis@timlouislaw.com to take the first step.
Let’s make sure your voice is heard—and your health protected.
Invisible illnesses include medical conditions that aren’t outwardly visible but significantly impact daily functioning. These can include:
Yes. Under Canadian and BC law, mental health conditions such as depression, anxiety disorders, PTSD, and bipolar disorder can qualify for LTD benefits if they prevent you from performing the duties of your job. Insurers must treat psychological conditions the same as physical ones.
If your claim is denied:
Documentation is key. Gather:
It depends on your insurance policy. Many LTD policies cover:
Yes—especially for invisible illnesses. Insurance companies often dispute claims that lack obvious physical symptoms. A lawyer like Tim Louis:
At Tim Louis & Company, your initial consultation is free. If you decide to move forward, we may work on a contingency basis, meaning you don’t pay legal fees unless we win your case. This gives you peace of mind during a difficult time.
Deadlines vary by policy, but typically:
Navigating a long-term disability claim while managing an invisible illness can be challenging. These trusted Canadian and BC-specific resources offer valuable support, benefit information, and condition-specific tools to help you move forward with confidence.
Government and Disability Benefit Information
✔ Employment Insurance Sickness Benefits – Government of Canada
www.canada.ca/en/services/benefits/ei/ei-sickness.html
If your illness or condition prevents you from working temporarily, you may be eligible for up to 15 weeks of EI sickness benefits. This is a first step for many before accessing long-term disability coverage.
✔ WorkSafeBC – Chronic Pain & Psychological Conditions
www.worksafebc.com/en/claims/benefits-services/health-care/conditions/chronic-pain
WorkSafeBC offers guidance on how chronic pain, PTSD, and psychological injuries are assessed and treated in the BC workers’ compensation system. Even if your case isn’t work-related, their resources may help you understand your symptoms and documentation requirements.
✔ Canada Life – Disability Insurance Information
www.canadalife.com/insurance/disability-insurance.html
One of the largest LTD insurance providers in Canada, Canada Life outlines what to expect when filing a claim, timelines, and how your condition may be evaluated under a group or individual policy.
Condition-Specific Support in BC
✔ Canadian Mental Health Association – BC Division
www.cmha.bc.ca
CMHA BC offers mental health programs, counselling support, and advocacy for those struggling with depression, anxiety, PTSD, and other invisible psychological conditions. Their site includes regional resources and guides for navigating health and disability services.
✔ MS Society of Canada – Disability Benefits for MS Patients
www.mssociety.ca
Designed for Canadians living with multiple sclerosis, this resource explains how MS symptoms may qualify for disability support. You’ll find tools for communicating with your insurer and real-life stories from others navigating the system.
✔ Fibromyalgia and ME/CFS Society of BC
www.fm-cfs.ca
This local BC society offers condition-specific support, peer connections, and legal advocacy tips for those with fibromyalgia or chronic fatigue syndrome. Learn how to document symptoms and prepare stronger LTD applications.
Vancouver winter slip and fall claims Winter Slip and Fall in Vancouver: What Evidence Helps and What Deadlines Matter by Personal Injury Lawyer Tim Louis If you slipped on ice, snow, or slush in Vancouver, the two things that matter most are evidence and deadlines. Where you fell can change
“Chemo Brain” and Cognitive LTD Claims in BC: What Evidence Helps By Long-Term Disability Lawyer Tim Louis If your thinking still feels slower or less reliable after cancer treatment, you are not alone, and you are not imagining it. The key is documenting clear, work-related restrictions with medical support, not
by Tim Louis
A traumatic brain injury (TBI) can change your life in an instant. While some effects are visible, such as difficulty with mobility or speech, many TBIs leave behind invisible scars—cognitive impairments, memory loss, or emotional changes—that disrupt daily life and the ability to work. For those living in British Columbia, navigating the complexities of a TBI while dealing with financial uncertainty adds another layer of stress.
This is where long-term disability (LTD) benefits come into play. Securing these benefits helps to ensure financial stability during recovery. However, the process can be complex, with insurers often questioning the legitimacy of TBI-related claims, especially when symptoms are subjective or difficult to prove.
With over 40 years of experience, Tim Louis has been a steadfast advocate for clients facing life-changing injuries. His deep understanding of TBI-related LTD claims in British Columbia has helped people secure the benefits they need to focus on their recovery. If you’re feeling overwhelmed by the legal process, Tim Louis is here to provide the expert guidance and compassionate support you deserve.
Take the first step today. Contact Tim Louis for a free consultation and let his experience work for you.
Traumatic brain injuries (TBIs) vary widely in their severity and impact, yet they all share one common thread: they can disrupt daily life and the ability to work.
Understanding whether your injury qualifies for long-term disability (LTD) benefits in British Columbia begins with recognizing the different types of TBIs and how they are assessed.
In British Columbia, LTD benefits typically cover a range of TBI-related conditions, including:
British Columbia’s legal standards for LTD claims are governed by detailed medical criteria and insurance policy provisions. It’s crucial to demonstrate that your condition significantly impacts your ability to work or perform daily activities. Comprehensive medical documentation—including neurologist reports, diagnostic tests (e.g., MRIs or CT scans), and functional assessments—plays a key role in establishing eligibility.
Navigating the legal and medical complexities of a TBI-related LTD claim can be overwhelming. With over 40 years of experience, Tim Louis provides personalized, compassionate legal representation to help clients secure the benefits they need. His in-depth understanding of British Columbia’s legal framework ensures every claim is handled with expertise and care.
If you’re uncertain whether your TBI qualifies for LTD benefits, contact Tim Louis today for trusted legal guidance.
Traumatic brain injuries (TBIs) present unique challenges when it comes to securing long-term disability (LTD) benefits in British Columbia. Unlike physical injuries, which are often visible and straightforward to document, TBIs frequently involve invisible symptoms that can be difficult to quantify. Understanding these challenges is critical to building a strong LTD claim.
Facing a denial for your long-term disability (LTD) claim after a traumatic brain injury (TBI) can be disheartening, especially when you are already dealing with the physical, emotional, and financial challenges of your condition. However, understanding the common reasons for denials can help you avoid pitfalls and build a stronger case.
Here are some of the most frequent issues that lead to denied claims and how Tim Louis can assist in turning things around.
One of the most common reasons for claim denials is a lack of comprehensive medical evidence. Insurers may argue that:
Strict deadlines govern LTD claim submissions, and missing these can result in an automatic denial. Whether it’s the initial filing or providing requested documentation during the review process, timely submission is critical.
Insurers often dispute eligibility for TBI-related LTD claims due to:
If your LTD claim has been denied, it’s important to act swiftly. With over 40 years of legal experience, Tim Louis specializes in appealing denied claims and ensuring clients receive the benefits they deserve. Here’s how he can help:
Don’t let a denied claim stand in your way. Contact Tim Louis today to discuss your appeal and secure the benefits you’re entitled to.
Navigating the legal complexities of traumatic brain injury (TBI) claims requires more than just perseverance—it demands specialized legal expertise. Securing long-term disability (LTD) benefits for TBI victims can be challenging, as insurers often question the severity and impact of invisible symptoms like cognitive impairment or mood changes. This is where the experience and dedication of a TBI lawyer become invaluable.
Why Legal Expertise Matters
TBI-related LTD claims are uniquely complex because:
An experienced lawyer ensures that every aspect of your claim is meticulously prepared and submitted, leaving no room for errors or denials.
Tim Louis is not just a lawyer—he’s an advocate for TBI victims and their families. With over four decades of experience in disability law, he has a deep understanding of the unique challenges faced by those living with a TBI. His expertise extends to:
What sets Tim Louis apart is his dedication to his clients. He understands the emotional and financial toll of a traumatic brain injury and provides personalized, empathetic legal support every step of the way. From the initial consultation to the final resolution of your case, Tim ensures you feel heard, supported, and confident in your legal representation.
Don’t face the challenges of a TBI claim alone. Contact Tim Louis today for expert legal guidance and a free consultation.
Answers to the most common questions about traumatic brain injuries (TBI) and long-term disability (LTD) claims in British Columbia.
Traumatic brain injuries (TBI) eligible for LTD claims include mild, moderate, and severe injuries. Conditions such as post-concussion syndrome, memory loss, cognitive impairments, and severe trauma affecting motor skills may qualify, provided they significantly impact your ability to work.
Proof requires comprehensive medical documentation, including diagnostic imaging (MRIs, CT scans), neurologist evaluations, and treatment records. A detailed symptom diary and statements from healthcare providers also strengthen your claim.
Insufficient medical evidence, missed filing deadlines, disputes over pre-existing conditions, and inconsistent documentation are common reasons for denial. Tim Louis can help appeal such denials with a clear legal strategy.
The timeline depends on the complexity of the case, the insurer’s review process, and whether appeals are necessary. On average, TBI claims can take several months to over a year to resolve.
A lawyer with experience in TBI cases ensures your claim is thoroughly documented, meets all legal deadlines, and addresses insurer challenges effectively. Tim Louis brings over 40 years of expertise to help clients secure the benefits they deserve.
Yes, even mild TBIs, such as concussions, may qualify if they cause persistent symptoms like headaches, memory loss, or difficulty concentrating that hinder your ability to work.
If your claim is denied, gather additional medical evidence, consult specialists for updated evaluations, and work with an experienced disability lawyer like Tim Louis to file a strong appeal.
Invisible symptoms, such as fatigue, mood changes, or cognitive issues, require clear documentation from neurologists and mental health professionals. Symptom diaries and consistent treatment records are crucial for proving their impact.
LTD benefits cover a portion of your lost income, ongoing medical care, rehabilitation costs, and potentially other expenses associated with your injury. The exact benefits depend on your policy.
Yes, an experienced TBI lawyer like Tim Louis handles all communications with insurers, ensuring that your case is presented effectively, and your rights are protected throughout the process.
Deepen your understanding of traumatic brain injury claims and long-term disability benefits in British Columbia with these valuable resources.
Navigating a traumatic brain injury (TBI) long-term disability claim can be overwhelming. With over 40 years of experience, Tim Louis is here to provide compassionate, expert legal guidance tailored to your unique situation. Don’t face this challenge alone—secure the benefits you deserve with the help of a trusted Vancouver disability lawyer.
Contact Tim Louis today for personalized legal assistance and a free consultation:
Take the first step toward securing your future.
Click below to schedule your free consultation:
Request Your Free Consultation Today
“Chemo Brain” and Cognitive LTD Claims in BC: What Evidence Helps By Long-Term Disability Lawyer Tim Louis If your thinking still feels slower or less reliable after cancer treatment, you are not alone, and you are not imagining it. The key is documenting clear, work-related restrictions with medical support, not
Workplace Stress, Bullying and Disability in BC: When a Toxic Job Becomes a Health Issue By Long-Term Disability Lawyer Tim Louis You are not weak for being affected by a toxic job You might be on stress leave right now, staring at your inbox while your heart pounds every time
(604) 732-7678
www.timlouislaw.com
2526 West 5th Ave,
Vancouver, BC V6K 1T1
ABOUT VANCOUVER, BC BASED LAW FIRM SPECIALIZING IN LONG-TERM DISABILITY, PERSONAL INJURY, EMPLOYMENT LAW AND ESTATE LITIGATION.
At the law firm of Tim Louis and Company, we are committed to helping people through difficult times. Starting with a free consultation, we help people who need it most to get the compensation they deserve. Our practice includes Long-Term Disability, Personal Injury, Employment Law and Estate Litigation. With over four decades of experience, Tim Louis has helped people across British Columbia get legal help when they need it most.
Estate Litigation & Wills | Long-Term Disability Claims | Personal Injury
Employment Law | Wills & Estate Planning | Probate Administration
Experienced. Trusted. Results-Driven. Protecting Your Rights in Vancouver.
⚖️ Over 40 Years of Legal Advocacy – Fighting for Justice in BC
📞 Call Now: (604) 732-7678
📧 Email: timlouis@timlouislaw.com
📍 Visit Us: 2526 West 5th Ave, Vancouver, BC
💼 Schedule a Consultation: Click Here →
Don’t Wait. Your Rights Matter. Get Expert Legal Help Today.
By Tim Louis